Refund policy

These are digital content. Payment clears, access lands on your account in the same second, and the whole product has been delivered. For that reason they are sold without a refund once access has been granted.

This is the position the 特定商取引法に基づく表記 page states in Japanese. The two pages say the same thing on purpose.

Cancel at any time. Billing stops at the next renewal date and no further charge is taken. The AI companion keeps answering until the end of the period you have already paid for, and a month already under way is not refunded in part.

A duplicate charge, a payment taken twice by a retry, or a charge on a card you did not authorise is refunded in full. Write to support@murasaki.ai and include the receipt Stripe emailed you, so we can find the payment quickly.

If something you bought fails to open and we cannot fix it for you, we refund it. That is a fault on our side and it is ours to put right. Tell us what happens and on which device.

Japanese consumer law gives a buyer rights that no company policy can remove. This page leaves them intact. Where a rule of law gives you a refund in a situation this page does not cover, the law wins.

Write to support@murasaki.ai from the address you bought on, saying what you bought and when. We answer in English, Japanese or Italian.

Refunds go back through Stripe to the card that paid. We send them the same day, and how long the money takes to appear is decided by your bank, usually a few working days.